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Movie review: Customer Journey
Customer Journey is a film from 2026. It is catalogued under Documentary.
Story
In the Netherlands, the integration process for refugees is called a "Customer Journey." Refugees are seen as customers, guided through an endless chain of forms, rules, and institutions: a system designed for efficiency but experienced as a labyrinth. Customer Journey follows a large Syrian family seeking a home for the family and two sisters of Somali descent who are part of the LGBTQ community and dream of becoming actresses as they navigate this complex system. Around them, civil servants, volunteers, and social workers do their best to help, often in humorous and touching ways, yet hopes frequently collide with procedures. The film reveals a world where bureaucracy meets good intentions, where dreams are tested by rules, and after navigating it all, have the hopes that brought you here been realized?
Audience reaction
TMDB records an audience rating of 0.0/10.
Production
Release date: March 21, 2026 · Runtime: 85 minutes · Original language: NL · Original title: Klantreis
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